Hey everyone been a while but I could really do with some help.
I recently built a new pc about 2 months ago and everything was working however at around the end of May, the 26th and 30th respectively, my pc BSOD'd on both of those days but only the once under specific circumstances which I managed to deduce was a mod on XCOM enemy unknown was causing the PC to crash. I uninstalled the mod and it worked fine after that no crashing or the like etc. However today 02/07/13 and yesterday 01/07/13 the pc crashed twice just whilst doing random things, not even gaming or the like. After a bit of tampering I manged to work out a few potential problems and started trying to fix them but I did more damage than good in one attempt and just had to system restore the pc since it failed to boot past the windows screen. This is what I've done so far -
1. reverted my overclocking settings back to the normal standard settings
2. I previously did a memory test on the RAM which said the RAM was fine
3. (this is the thing that caused the error) I renamed the win32k.sys to win32k.old upon restart killed the system as it failed to generate a new win32k.sys file (not sure if it should or not but I was under the assumption it would)
4. I've enabled drive verifier and checked all the drivers which aren't windows related
5. I've been using blue screen view to see what the issues where but sadly due to the system restore i've lost the 2 .dmp files which were generated after the BSOD's - however I do know they had the same bug check string as the previous crashes which is as follows -
Bug check string - SYSTEM SERVICE EXCEPTION
Bug check code - 0x00000003b
Caused by driver - win32k.sys
Caused by address - win32k.sys+232945
Also each time the files involved were ntoskrnl.exe, win32k.sys and PSHED.dll
The reason why I've mentioned that specific information was because the last 3 of 4 crashed were caused by win32k.sys all with the same files plus 2 of the crashes shared the same caused by address. The 2 most recent crashes were completely random and I wasn't doing anything that could, or at least which I'm aware of, would cause the pc to crash. Also might be worth while noting that the file description is showing up as a platform specific hardware error driver and other than that I'm utterly at a loss as to why the pc would just crash out 2 days on the run with no real cause as to why or how.
Any advice would be much appreciated but I'm honestly hoping that this system restore will have fixed the problems and it'll stay that way. Also heres the pc specs -
AMD hex core processor 3.50ghz
AMD radeon graphics card HD 7900 series
8GB of RAM
2 generic PnP monitors
USB keyboard and mouse from razor and cyborg respectively
1TB HDD with windows 7 64bit Ultimate edition - pirated (admittedly)
1.5TB HDD acting as a general storage drive
750W 80+ PSU
Also might be worth noting that tune up utilities has shown up no errors on the HDD's.
Once again any input would be great on this as I really dont have to just "deal with it" and take it to a pc repair store and pay them to fix something I can do myself.
Thanks.
I recently built a new pc about 2 months ago and everything was working however at around the end of May, the 26th and 30th respectively, my pc BSOD'd on both of those days but only the once under specific circumstances which I managed to deduce was a mod on XCOM enemy unknown was causing the PC to crash. I uninstalled the mod and it worked fine after that no crashing or the like etc. However today 02/07/13 and yesterday 01/07/13 the pc crashed twice just whilst doing random things, not even gaming or the like. After a bit of tampering I manged to work out a few potential problems and started trying to fix them but I did more damage than good in one attempt and just had to system restore the pc since it failed to boot past the windows screen. This is what I've done so far -
1. reverted my overclocking settings back to the normal standard settings
2. I previously did a memory test on the RAM which said the RAM was fine
3. (this is the thing that caused the error) I renamed the win32k.sys to win32k.old upon restart killed the system as it failed to generate a new win32k.sys file (not sure if it should or not but I was under the assumption it would)
4. I've enabled drive verifier and checked all the drivers which aren't windows related
5. I've been using blue screen view to see what the issues where but sadly due to the system restore i've lost the 2 .dmp files which were generated after the BSOD's - however I do know they had the same bug check string as the previous crashes which is as follows -
Bug check string - SYSTEM SERVICE EXCEPTION
Bug check code - 0x00000003b
Caused by driver - win32k.sys
Caused by address - win32k.sys+232945
Also each time the files involved were ntoskrnl.exe, win32k.sys and PSHED.dll
The reason why I've mentioned that specific information was because the last 3 of 4 crashed were caused by win32k.sys all with the same files plus 2 of the crashes shared the same caused by address. The 2 most recent crashes were completely random and I wasn't doing anything that could, or at least which I'm aware of, would cause the pc to crash. Also might be worth while noting that the file description is showing up as a platform specific hardware error driver and other than that I'm utterly at a loss as to why the pc would just crash out 2 days on the run with no real cause as to why or how.
Any advice would be much appreciated but I'm honestly hoping that this system restore will have fixed the problems and it'll stay that way. Also heres the pc specs -
AMD hex core processor 3.50ghz
AMD radeon graphics card HD 7900 series
8GB of RAM
2 generic PnP monitors
USB keyboard and mouse from razor and cyborg respectively
1TB HDD with windows 7 64bit Ultimate edition - pirated (admittedly)
1.5TB HDD acting as a general storage drive
750W 80+ PSU
Also might be worth noting that tune up utilities has shown up no errors on the HDD's.
Once again any input would be great on this as I really dont have to just "deal with it" and take it to a pc repair store and pay them to fix something I can do myself.
Thanks.